Microsoft ocs call center

Setting up and maintaining Call center. Retail for application users. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Any additional feedback? Important This content is archived and is not being updated. In this article. Set up catalog source codes Enter a catalog source code. Apply price overrides Apply discount overrides Apply miscellaneous charge overrides.

Match prices for products. Manage orders that are on hold because of payment issues, and process out-of-balance payments. Create direct deliveries. Troubleshooting Tips If you are using Windows Certificate Authority , you no longer have the option to store the certificate in the local computer store on the certificate enrollment page. Create the certificate. Approve the certificate from the CA server.

Export the certificate to a file. Sign out of the Microsoft OCS server. Import the certificate file using the Certificate wizard. Sign in to the enterprise subordinate CA server with Domain Administrator credentials. In Certification Authority, accept the default option Local computer the computer this console is running on. Click Close.

Select Pending request. In the Details pane, perform the following actions Right-click the request identified by its request ID. Point to All Tasks. Select Issue.

Select View the status of a pending certificate request from Select a task. Select your certificate request. Click Install this certificate. Expand the local computer tree on the right pane. Select Default Web Site. Right-click to open the Properties dialog box. If a certificate has already been selected, select Delete Certificate to remove the selection.

Click Certificate to launch the Certificate Wizard. Launch the Microsoft Office Communications Server application. In the right pane, select the server that represents the local machine. Make sure that the Microsoft OCS server is properly installed and activated.

Make sure that the following items are configured on Microsoft OCS :. Related References Line Appearances. Read the topic describing the user authentication checks on IM and Presence Service. Solution providers to use Microsoft certified session border controller SBC. The Extend model also uses the Teams phone system for all contact center calls and call control experiences, and the contact center solution provider acts as a telephony carrier alongside Microsoft Agents can use Teams for internal collaboration and external communication and can benefit from dynamic, contextual notes correlating data from multiple systems prior to starting an engagement and then avoid costly context switching.

Organizations can design workflows and advanced routing configurations down to the individual and measure the quality of their system and interactions. The Power model enables solution providers to create native Azure-based voice applications using the Teams calling infrastructure and client platform to deliver modern, intelligent solutions for collaborative customer and agent connection. The goal of the Power model is to provide a one-app, one-screen contact center experience.

The following providers offer contact center solutions that are integrated into Teams using one of the Connect, Extend, or Power integration models. Skip to main content.